top of page

Customer Service Advisor

Location: Letchworth

Salary: £18,000 - £20,000

Full-time, permanent


A long-standing and growing business, committed to delivering exceptional customer service and products are looking to expand their Customer Service team.

They pride themselves on their dedication to customer satisfaction and their supportive work environment for their team members.

As a Customer Service Representative, you will primarily handle inbound calls, providing updates to customers on their orders, and resolving any issues or concerns they may have.

The ideal candidate will possess excellent communication skills, a customer-centric attitude, and a willingness to learn and grow within the role.


Must be able to commute to Letchworth daily.


What you will be doing:

  • Responding to inbound calls from customers regarding their orders, inquiries, and concerns in a professional and timely manner.

  • Providing accurate and up-to-date information to customers regarding the status of their orders, including tracking information and delivery estimates.

  • Assisting customers with resolving any issues or problems they encounter with their orders, such as missing items, damaged goods, or delivery delays.

  • Documenting all customer interactions and maintaining detailed records of customer inquiries and resolutions.

  • Collaborating with other departments, such as logistics and sales, to ensure efficient and effective resolution of customer issues.

  • Continuously seeking opportunities for improvement in customer service processes and procedures.

  • Participating in training programs and professional development opportunities provided by the company.


What we’re looking for:

  • Excellent verbal and written communication skills.

  • Strong interpersonal skills and the ability to empathise with customers.

  • Proficiency in basic computer applications and the ability to quickly learn new software systems.

  • Ability to multitask and prioritise tasks in a fast-paced environment.

  • Previous customer service experience is a plus but not required.


What’s in it for you:

  • Competitive salary and benefits package.

  • Opportunities for career advancement and professional development.

  • Support for additional education or training relevant to the role.

  • A positive and inclusive work environment focusing on teamwork and collaboration.



Comments


bottom of page